Customer service is at the heart of FM, but who are your customers and what can you do to keep them happy?
One of the core functions of Facilities Management is to meet the requirements of the end users of FM Services. But who exactly are the end-users?
The primary function of facilities management is to support the core business activities of an organisation. But how does FM actually do this? Here's 5 key areas to consider.
'Stakeholders' is a term that is often heard in relation to project management and customer service - but who or what are they, exactly?
Monitoring the level of customer satisfaction is critical to any business, organisation or team. Here's 10 ways you can gather the required data.