As an FM, there's a high probability that you'll be involved with a few projects over the course of your career. Here's a few things to think about to make sure they go smoothly.
'Stakeholders' is a term that is often heard in relation to project management and customer service - but who or what are they, exactly?
Clients and customers are key stakeholders. Without both, there is no business. But how do we establish their requirements?
